Privacy Policy

1. Introduction

Welcome to Pixel Solution ("we", "our", or "us"). We are a digital marketing, web design, mobile application, CRM/SaaS development, and AI automation agency based in Garia, Kolkata, West Bengal, India.

We value your privacy and are committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023. This Privacy Policy outlines our practices regarding information collected through our website (www.pixelsolution.in), direct communication channels, and advertising campaigns (including Meta Facebook/Instagram and Google Ads).

2. Information We Collect

We only collect information necessary to understand your project requirements and provide customized proposals, services, and consultations:

• Contact Information: Your name, business/company name, phone number (WhatsApp enabled), email address, and city/location.
• Inquiry & Project Details: Specific services requested (Website development, Mobile Apps, CRM/SaaS solutions, Meta/Google Ads, Live AI Calling Agents, Branding), estimated marketing budgets, and project specifications.
• Meta Instant Lead Form Data: When you submit an inquiry through our Facebook or Instagram lead forms, Meta transmits the answers you submitted (e.g., name, phone number, business category, service required) directly to our secure CRM for lead fulfillment.
• Technical & Analytical Data: IP addresses, browser types, device specifications, referring links, and browsing activity collected automatically through cookies and analytics tools (e.g., Google Analytics).

3. How We Use Your Information

We use your information strictly for legitimate commercial and client servicing purposes, including:

• Preparing and sending customized project proposals, quotations, and growth roadmaps.
• Reaching out to you via Phone Call, WhatsApp, or Email to discuss your inquiry and schedule strategy sessions.
• 24/7 AI Voice Calling & Instant Callback: When you submit a request for an ad or website consultation, you acknowledge that our automated or AI-assisted voice calling system (Live Calling AI Agents) or human specialists may contact your phone number within minutes to verify your requirement and answer your questions.
• Delivering, maintaining, and scaling contracted web applications, software, CRM systems, and marketing campaigns.
• Optimizing ad campaigns and website performance to improve user experience.

4. Meta (Facebook & Instagram) Advertising Disclosure

In full compliance with Meta's Advertising Policies and Commercial Terms:

• We do not collect sensitive personal data (such as financial account passwords, national identity numbers, or health records).
• Lead data gathered via Meta Instant Forms is used exclusively by Pixel Solution to fulfill the user's specific request for business services.
• We never sell, rent, or transfer your lead information to third-party data brokers or unaffiliated advertisers.

5. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption, secure API endpoints, and restricted-access databases) to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Cookies & Tracking Technologies

Our website uses basic cookies and analytical tracking (such as Google Analytics) to analyze web traffic and improve site loading speeds. You can configure your browser to decline cookies, although some interactive features may experience minor limitations.

7. Your Rights & Opt-Out Options

You have full control over your personal data. You are entitled to:

• Request access to the personal data we hold about you.
• Request corrections or updates to inaccurate information.
• Request complete deletion of your contact information from our active databases.
• Opt-out of promotional or follow-up communications at any time by replying "STOP" on WhatsApp or contacting us directly.

8. Contact Information & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our team: